“You do not born as a leader, life teach you to become a leader”
While playing the role of CEO in SME company I experienced and learned so many things and today I want to share something about the simple but heavy word of our life – that is -“ Loyalty “
What does loyalty look like? Someone who tows the line and rarely stirs the pot? Or could it be someone who is loud, appears to complain a lot, and always want to see more happening. I like the latter because they are passionate and they show their loyalty by voicing their concerns. Don’t mistake those who complain as the rotten eggs, they are the ones who have the courage to speak out, to say what others are thinking. But beware, when those loud voices become silent, then you have lost a loyal person because they no longer have the will to care.
As someone who always speaks out when I feel it necessary, I nevertheless feel concerned as to how others sometimes view that approach as ‘trouble making’. I take the view that I have to be true to myself and my professional opinion because I take my role seriously and want to deliver the best service I can. Sometimes that means you have to express an opinion others may rather you didn’t.
Passionate, loyal, critical employees are the “critical thinkers” that our society and industry need more of. First, understanding what’s wrong, accepting the reality and only then corrective measures can be put in place for improvement. Criticism, but with good intentions, not to tear others down but rather, repair and build up!
Unfortunately loyalty is far less valued than it should be. Too many companies are concerned with their bottom line to recognize the value of those truly loyal to their company. Loyalty often leads to being taken advantage of, loss of opportunity, and so much more. Those of us who possess loyalty as a strong trait (and value) often need to remind ourselves that you must also be loyal to yourself because when everyone else is looking out for number one it means no one is looking out for you but you.
I truly feel that ……
Leaders and founders should COMMUNICATE openly, transparently, interactively, and frequently any information that their people need to know. Listen empathetically to the people’s suggestions, concerns, and complaints. Express compassion with their recommendations and encouragement.
APPRECIATE the important roles, responsibilities, and efforts of their people. RECOGNIZE, honor, and offer accolades for their people’s individual achievements, accomplishments, and acts of service to colleagues or customers.
EMPOWER people to make the right decisions for themselves, their colleagues, customers, and their business.
When leaders create a great experience for people as much as they do for customers, they will earn the loyalty of both. And soon, without focus on profits, profits will grow.